4479 Ste-Catherine Ouest
Westmount, H3Z 1R6

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Tel: (514) 931-4555
Fax: (514) 931-8012

customerrelations@mark-lachance.com

Personalized service of audioprothesist and audiologyPersonalized service of audioprothesist and audiology

Hearing Aid Maintenance

Click on the image to refer to the maintenance document for your hearing aid:

It is important to clean your mold or hearing aid with the tool provided by your hearing care professional. 
Maintenance tool for the hearing aid prosthesis

Use the brush to clean the mold or the hearing aid.

Insert the small "U" shaped metal wire into the hole at the end of the mold. Turn it inside and pull it straight out. Amplification goes through this hole, if it is obstructed, sound is trapped and you will not hear as well or not at all.

You should also put a cleaning product, such as rubbing alcohol, on a tissue or cloth and clean the mold or hearing aid with the moistened part. Note: This will also disinfect the device. Do not immerse it.

If you have an ear mold like this: Hearing aid tip do not use the metal wire. You will need to replace the small filter, either white for a RITE Oticon, Phonak or blue/red for a RITE Sivantos, once a month.

ProWax (Oticon) Cerumen Filter

  1. Remove the tool (C) from its case (A). The tool has two ends, one with a new filter (B) and the other with an extraction tip (D).
  2. Insert the extraction tip (D) into the filter to be replaced.
    Pull to remove the used filter, while keeping the tool straight.
  3. Flip the tool to insert the new filter.
    Push the new filter into the hole and carefully remove the tool while keeping it straight.
  4. Discard the used tool. Do not reuse it.
Maintenance of a NoWax Opticon hearing aid prosthesis Maintenance of a NoWax Opticon hearing aid prosthesis

WaxStop (Oticon),Ceru Stop (Phonak and Unitron), Hear Clear (Starkey), NanoCare (Widex) Cerumen Filters

  1. Remove the tool from its case. The tool has two ends, one with a new filter (A) and the other with an extraction tip (B).
  2. Insert the extraction tip into the filter to be replaced.
  3. Pull to remove the used filter, while keeping the tool straight.
  4. Flip the tool.
  5. Push the new filter into the hole with the tool straight and carefully remove it.
  6. Discard the used tool. Do not reuse it.
Maintenance of a WaxStop Opticon hearing aid prosthesis Maintenance of a WaxStop Opticon hearing aid prosthesis Maintenance of a WaxStop Opticon hearing aid prosthesis

HF-4 Cerumen Filter (Sivantos)

  1. Remove the tool from its case.
  2. The tool has two ends, one for a new filter.
    (A) Extraction end. (B) New filter.
  3. Insert the extraction end into the filter to be replaced by "screwing" it.
  4. Pull to remove the used filter, while keeping the tool straight.
  5. Turn the wheel to reveal a new filter.
  6. Take the new filter in the hole by putting the tool straight and remove it gently.
  7. Push the new filter into the hole of the mold with the tool straight and carefully remove the tool.
Maintenance of an HF-4 hearing aid prosthesis(Sivantos) Maintenance of an HF-4 hearing aid prosthesis(Sivantos)

We recommend having your hearing aids checked and cleaned every six months. To do so, simply call us at 514-931-4555 to book a time frame on a Monday, Wednesday or Friday, so that a professionnal may check your hearing aids while you wait.

Don’t forget to visit us and have your hearing aids cleaned and checked every six (6) months.